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Product Satisfaction and Final Sale Policy
Our Product Research Team carefully selects items that are trending, in high demand, or likely to appeal to our customers. As a small business, we encourage you to thoroughly research and verify that our products meet your needs before purchasing. If you determine that a product isn’t what you’re looking for, please do not place the order.
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We understand you may be disappointed, but once an order is placed and paid for, our operational costs have been incurred. Therefore, all sales are final and refunds cannot be issued.
Incorrect Item Received
An incorrect item means you received something entirely different from what’s shown on our website:
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Example 1 (Replaced): You ordered a dress but received a pair of shoes.
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Example 2 (Replaced): You ordered lipstick but got mascara.
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Example 3 (Not Replaced): You ordered a weighted plushie but feel it’s not weighted.
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We strive to provide detailed product information so customers can decide before purchasing.
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Example 4 (Not Replaced): You ordered a size Large jacket but believe what you received is a size Small.
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Please review product details thoroughly before placing an order to ensure it meets your requirements.
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If your item qualifies for a replacement, we will send a new order using the same shipping speed as your original purchase.
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To expedite processing, please email us three clear photos of the item from different angles.
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If a replacement is approved, you do not need to return the incorrect item.
Damaged Item Received
When an item arrives damaged, we will create a replacement order with the same shipping speed used originally.
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Please send three photos showing the damage from different angles so we can process your replacement quickly.
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If the replacement is approved, there’s no need to send the damaged item back.
Items Not Received After 30 Days
If 30 days have passed since your purchase and you still haven’t received your order (excluding shipments marked as “Delivered” on the carrier’s website, e.g., USPS or Canada Post), you’re eligible for a free replacement.
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We will send a replacement using the same delivery speed you originally chose.
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If your tracking status shows “Delivered,” please contact your local post office. Here’s a list of our most common carriers.
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To find the correct tracking number for your local post office, please click here.
We’re Here to Assist!
If you need further assistance, please submit a ticket here. We will respond within 48 hours.