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Seeing “trysyrup” on Your Bank or Credit Card Statement
If you notice “trysyrup” on your statement, it means someone (you or a household member) purchased an item from TrySyrup or a related site, or a subscription tied to these services was renewed.
Still Can’t Identify the Charge?
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Verify whether you used a different account to make the purchase, or ask family members if they ordered from TrySyrup.
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Search your email for confirmations containing phrases like “Thank you for your purchase” or “Order summary.”
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Find the receipt matching the amount shown on your statement.
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On that receipt, note the sender’s email address (e.g., support@EXAMPLEDOMAIN.com) and visit the corresponding website.
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If the site is familiar:
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Click Send a Ticket Request in the site’s header.
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Scroll to the footer and choose Send a Ticket Request.
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Need More Help?
If you’ve reviewed your emails and checked the merchant’s website but still don’t recognize the charge, please reach out to TrySyrup Customer Service by submitting a ticket here. We will respond within 48 hours.